Exciting New Service Enhancements at On Track Freight Systems

At On Track Freight Systems, we are proud of the organic growth we’ve managed to sustain over the past few decades. And one of the by-products of this growth is the introduction of new digital innovations. 

Recently, we rolled out a host of new solutions designed to make managing your account easier, more streamlined, and more hassle-free. We are continuing to work to ensure you enjoy the world-class experience you deserve. Read on to learn more about a few exciting enhancements. 

Create Your Own Pickup Online

In a rush and don’t have time to call into our call center to schedule a pickup? No problem. Moving forward, you can simply log into the website and initiate your own pickup online. Whether you’re at your desk or on the road and using your mobile phone, it only takes a few seconds to initiate the pickup you need. 

Best of all, you can initiate the pickup any time of the day or night — at your convenience. On the other hand, the option to call in to speak to a friendly On Track Freight Systems representative remains available. We’re here to serve you when and how you want to be served. 

Download Documentation & Access Enhanced Shipment Information

In general, we are revamping the entire functionality of the website to offer you more accessibility. In addition to being able to initiate a pickup online, customers will also be able to login and download key documents, such as:

  • Proof of delivery, 
  • Invoices,
  • And more 

You’ll also be able to use your PRO number to access enhanced tracking functionality. For example, you’ll be able to:

  • Look up your order
  • See if your shipment is out for delivery
  • Read remarks from customers
  • Request invoices 
  • See charges 
  • And more

You can even search your shipments and orders directly from the website. Moving forward, we will continue to roll out new features to enhance your experience and give you more control. 

Embracing the Power of Automation 

With our latest release of updates, you’ll enjoy a new and improved service experience with enhanced capabilities. And we are further streamlining processes behind the scenes. 

For example, our new automatic email notices are triggered communications designed to get you the right information in less time.  When you complete certain actions or make specific requests, we will be able to automatically fulfill them and send verifications. For you, this means faster communications and access to the information you need when you need it. 

Contact On Track Freight Systems

At On Track Freight Systems, technology continues to improve how we serve you. We strive to utilize the latest technologies to ensure we meet your needs and exceed your expectations at every turn! Moving forward, we’ll continue investing in our information technology infrastructure to meet your needs.