We Deliver on Customer Service

At On Track Freight Systems, we place an unparalleled level of importance on customer service. While anyone with the proper trucks and capabilities can deliver cargo, it’s our exceptional commitment to customer service that sets us apart. We have invested in our processes and people to ensure we create world-class experiences at each and every touchpoint. We welcome you to experience why we’re different.

Our Ultimate Destination Is Your Satisfaction

Whether your delivery is in New Jersey, New York, or anywhere else; we don’t stop until you’re satisfied. Our commitment to going above and beyond has been one of the core reasons we’ve managed to continue to grow and thrive since 1991. While most companies boast about their customer service, it’s truly in our DNA at On Track. Here are a few ways we demonstrate our passion for excellence:

  1. We’ve recently invested in the rebuilding of our website and retooling of our technology to ensure you enjoy a fast, easy-to-use, mobile-optimized experience.
  2. We deliver fast and prompt communication! Whether it’s email, phone, or via any other method, our goal is to promptly provide you the answer, solution, or service you need. 
  3. If you have a problem, we have a solution. We maintain an open feedback loop for our customers to get fast answers to any type of problem.
  4. While IVRs are nice, sometimes you want and need to speak to a human, which is exactly what you’ll receive when you reach out to On Track. 
  5. You’re talking to an empowered individual. Every staff member who comes in direct contact with customers is empowered to address your concerns or have direct access to the superior who does. 
  6. Flexibility comes standard. At On Track, we are versatile and diverse enough to meet almost any business need. 

Why Choose On Track Trucking and Logistics? 

When it comes to choosing the best trucking company in the Long Island and New Jersey area, you have no shortage of options. Because of this, On Track has a demonstrated track record of going above and beyond to meet the needs of those we serve. From pick up to delivery, we are laser-focused on delivering a world-class experience with every opportunity. 

  1. Unwavering Commitment. We are committed to performing our responsibilities as requested and will do whatever it takes to ensure that our clients are satisfied with our service.
  2. Investing in Success. We have profitably grown over the past 29 years and now operate over 40 pieces of equipment in the metropolitan area on a daily basis. Our two terminal operations enable On Track to accomplish any assignment that we accept.
  3. Mutually Beneficial Partnership. We view our relationship with you as a partnership. We work to act as an extended arm of your business, representing the best side of you wherever and whenever we go. 
  4. Our people set us apart. Each On Track team member is empowered to go the distance for you, which means you’ll enjoy transparency, honesty, integrity, and fast solutions. 
  5. Communication is key. There are several people involved in moving your product or load. Excellent communication helps to make sure everyone is on the same page and accurately up to date. 

Contact On Track Today

At On Track, we pride ourselves on being the best provider of logistics and commercial transportation solutions in the New Jersey and New York areas. At the same time, we’ve formed partnerships with leading transportation and logistics carriers throughout the U.S. to meet your unique needs. Best of all, no matter where you’re shipping, you’ll enjoy the same, consistent customer service from On Track.

Contact us today to learn how we can meet your commercial shipping needs.